As soon as we begin preparing your order, you'll receive an email with the delivery information.

You can also track your delivery from the email you receive from the shipping company.

If any incident occurs, please contact our customer service by email at tiendaonline@yokono.es or by phone at 966 293 040. We will help you find out the status of your order and resolve any potential issues.

If you have any problems making a purchase on our website, please contact our customer service department by email at tiendaonline@yokono.es or by calling 966 293 040.

We regret to inform you that we do not ship to Ceuta or Melilla.

Yes, we ship to the Canary Islands.
Shipping costs €4.95 (customs fees included) and returns are free.

You will receive your order within 4-8 days.

You can find our products in many shoe stores.

Click this link to find your nearest store. We recommend calling first to find out if they have a specific product.

Spain: At Yokono, we offer several payment options. We accept credit and debit cards, PayPal, Bizum, and Scalapay (split payments). The security of your payments is very important to us, and that's why we can assure you that our process is secure.

If you have any questions, please contact us by email at tiendaonline@yokono.es or by calling us at 966 293 040.

France, Belgium, the Netherlands, and Italy: At Yokono, we offer several payment options. We accept credit or debit cards and PayPal. The security of your payments is very important to us, and that's why we can assure you that our process is secure.

If you have any questions, please contact us by email at tiendaonline@yokono.es or by calling us at 966 293 040.

Europe: At Yokono, we offer several payment options. We accept credit or debit cards and PayPal. The security of your payments is very important to us, and that's why we can assure you that our process is secure.

If you have any questions, you can contact us by email at tiendaonline@yokono.es or by calling us at 966 293 040

Due to the new Data Protection Law, it is not possible to make your purchase by phone.

But you can call us at 966 293 040 and we'll walk you through your purchase step by step.

Unfortunately this payment method is not available.

However, you can make your purchase with ScalaPay and pay online up to 14 days after receiving your order.

During the checkout process, you'll see a section called "Add a promo code."

Enter the code in the box and click "Apply Discount" to use your discount code and proceed with payment for your order.

If you have returned any of our products, we will refund the corresponding amount within a maximum of 10 business days from the date of receipt at our facilities.

Once the transaction is processed, you'll receive a credit notification, as well as your money back on the same card you used to make your purchase.

If your order is already being processed, we cannot guarantee that it can be cancelled.

Contact us by email at tiendaonline@yokono.es or by calling us at 966293040, and our customer service team will inform you about the options.

Exchanging one product for another is not possible. To get the correct size, you must return your current order and make a new purchase.

The return period is 30 calendar days from receipt of the order.

You just have to follow these steps:

1. Access your user account on the website.

2. Click “Request a refund.”

3. Select the order you want to return from the drop-down menu.

4. Select the product you are going to return.

5. How do you want to send the package?

5.1 You can take it to your nearest Post Office.
5.2 We will pick it up from the address you prefer.

6. Indicate the reason for the return in the drop-down menu and tell us more about the return. We want to improve our products!

8. Click the "Request a return" button. You'll then receive an email with your return label. You must affix it to the outside of the box.

9. Use the shipping box for the return and insert the packing slip.

All our products are handcrafted in Spain, with attention to detail and using the finest cow and pig leather to give your feet the highest quality.

We make a great effort and use all available resources to capture as many product details as possible on our website.

However, sometimes the color of the product you see on your screen will depend on your computer's settings; because of this, we cannot guarantee that the color you see on our website will be completely identical to the actual product.

Our products are chemically processed in accordance with the European Union's REACH regulations for chemical substances and mixtures. This regulation requires compliance with the regulatory quantities of each substance, meaning there must be a balance between them.

As part of this chemical treatment process, Chromium and Mercury are present in their respective quantities, so unfortunately we cannot guarantee that they are 100% free.

Some of our products are made from more than one type of leather, such as cowhide and split leather.

To clean these Yokono shoes, you must pay special attention to each of the parts that make up the product, as well as other elements such as cords or metal details.

We recommend using a damp (not wet) cloth and gently wiping it over your shoes.

We do not recommend using chemicals as they could damage the skin.

If you have any questions, please email us at tiendaonline@yokono.es or call us at 966293040.

If you think you'd be a good fit for us, please send your CV to info@yokono.es and we'll be happy to assist you.