Legal warning


The General Purchase Conditions set out below, (hereinafter, the "GC"), regulate the online retail store service for items with the YOKONO brand, a service that can be accessed through the website "".

The use of services or contracting products on implies express acceptance of the following general conditions:

Identification and contact information of the service provider

The CGC regulate the sale of products on the website "" or online store presented by the commercial entity, YOKONO EUROPE, SL, whose identifying data are the following:

Data of the owner of the website ""
Address: C/ Severo Ochoa, 8 – Parque empresarial Elche - 03206 Elche (Alicante) Spain
Registered in the Commercial Registry of the province of Alicante, Sheet A-138242, Volume 3744, Folio 144, Inscription 1" and Yokono's CIF is B-54756747
Contact: Telephone: +34 965 43 56 99 – Fax 965 43 56 98

The use of the services or the contracting of products in "" implies the express acceptance of the general conditions that appear below, and which will be complemented by those of access and use of the website "" , which the Client can consult in the "Legal Notice" of the aforementioned portal.

General purchase conditions and their acceptance

The user declares that he is of legal age (over 18 years of age) and that he has the necessary legal capacity to contract. Likewise, you accept in full the conditions set forth insofar as they do not contradict current legislation, to use this Website and to purchase the products marketed therein.

Access, purchase of products or the mere use of the Online Store by the user will mean full and unreserved adherence to the General Conditions that YOKONO, SL., has published at each time the user accesses the Online Store.

Each order placed in the Online Store is governed by the general conditions applicable to the date of the order.

If any clause included in these general conditions is declared null and void, in whole or in part, such nullity will affect only said provision or the part of it affected, and it will be considered unenforced. This document can be printed and stored by Clients.

Online store advance warning

The online store service is intended for end consumers, in the sense established by Royal Legislative Decree 1/2007, of November 16, of the Consumers and Users Law. Therefore, wholesale companies, distributors, purchasing centers, large stores, or other intermediaries in the footwear sector are excluded from the service.

Commercial information: if you have subscribed to our newsletter, we can communicate by email or SMS.

By virtue of the above, the resale of products purchased through the online store is completely prohibited.

Purchase confirmation

If you buy with Scalapay, you will receive your order and pay in 3 installments. You confirm that the installments will be sold to and purchased by Retail Facilities SPV 1 Limited, the related parties and their beneficiaries and you hereby unconditionally and irrevocably authorize and consent to this sale and purchase.


1.1. The information contained in these General Conditions and the details contained in the Online Store do not explicitly constitute an offer to sell. The simple purchase request does not complete the operation, as long as YOKONO EUROPE, SL., has not expressly accepted it. If a charge has been made to the buyer's account, and the purchase offer is not finally accepted, the amount will be fully refunded to the buyer.

1.2. Only those products listed in the shipping confirmation will be the subject of the Contract. There will be no obligation to supply any order until the purchase is confirmed by YOKONO EUROPE, SL. Placing an order by the buyer implies acceptance of these General Conditions as well as the prices of the items available in the Online Store.

1.3. If Yokono detects any typographical error in prices due to a system update and in the course of repairing said error an order has resulted, yokono will contact the customer informing them of said error and may cancel the order due to said error, returning the amount paid to the client.

The order must be placed through one of the following systems:

A/- Register, by completing the form that is available on the website, and following the procedure described therein.

B/- By email specifying the buyer's personal data, postal address and contact telephone number.

In any case, the buyer must necessarily fill out a form, which will collect the necessary data so that the order can be registered and sent, and accept the Privacy Policy and the General Purchase Conditions of the online store.

Once the form has been completed or the email has been received, the customer will receive, as an acknowledgment of receipt, an email confirmation with the order number and all the purchase identification data: product, price, taxes and shipping costs. (if any). The customer can check the status of the order through the My Account link.

The customer may cancel an order by contacting

inclusive, except holidays.

If, due to any circumstance, YOKONO EUROPE, SL., is prevented from meeting the expected delivery time, the buyer will be informed of such circumstance, who may choose to continue with the purchase with a new delivery date, or cancel the order with a refund of the price paid.

If after two attempts the order has not been delivered to the address provided by the buyer, the order will be deposited for a period of 30 days in the carrier's offices, and the buyer must contact YOKONO EUROPE, SL. again at the address provided by the buyer. address, in order to make a new delivery attempt. If after this period, the buyer has not contacted YOKONO EUROPE, SL., to collect his order, it will be understood that he has given up the purchase and, therefore, the contract will be considered terminated. As a consequence of this withdrawal, YOKONO EUROPE, SL., will proceed to refund the price paid to the buyer within a maximum period of 30 days from the date of withdrawal.

YOKONO EUROPE, SL., will not be responsible for delays in the delivery of orders due to force majeure and, especially, with strikes that affect the delivery or transportation services of the items.

YOKONO EUROPE, SL., will not be responsible for incidents or damages related to the use of the Internet network that are completely beyond its control.


The products offered in the Online Store meet the same quality and guarantee requirements as those for sale in establishments open to the public.

All products offered at YOKONO EUROPE, SL., are guaranteed for the maximum period required by law. The warranty begins on the same day of delivery of the product and is applicable as long as the product is used under normal conditions of use.

Withdrawal: The user has the right to withdraw from this contract within a period of 30 calendar days from receipt of it without the need for justification. The withdrawal period will expire 30 calendar days from the day on which the consumer or a third party indicated therein, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, the user must notify YOKONO EUROPE SL, C/ Severo Ochoa, 8 –Parque Empresarial Elche- 03206 Elche (Alicante) Spain; Telephone: +34 965 43 56 99 – Fax 965 43 56 98; and Email:, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email).

The buyer also has the option of completing and electronically sending the model withdrawal form** that appears at the end of this section or any other unequivocal statement through our If you use this option, you will be informed without delay on a durable medium (for example, by email) of receipt of said withdrawal.

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires. This return will only be possible if the product is in its original packaging.

Consequences of withdrawal: In the event of withdrawal by the user, all payments delivered will be returned without any undue delay and, in any case, no later than 14 calendar days from the date on which the seller is informed of their decision to withdraw from this contract. Said refund will be made using the same payment method used by the user for the initial transaction, unless the user has expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. In the case of a sales contract in which the user has not offered to collect the goods in case of withdrawal, YOKONO may withhold the refund until the goods have been received, or until the user has presented proof of the return of the goods. themselves, depending on which condition is met first.

The user must return or deliver the goods directly to YOKONO EUROPE SL, C/ Severo Ochoa, 8 – Parque Empresarial Elche- 03206 Elche (Alicante) Spain; Telephone: +34 965 43 56 99 – Fax 965 43 56 98; and Email:, without any undue delay and, in any case, no later than 30 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. The user must assume the direct cost of returning the goods;

Withdrawal form template

You must only complete and send this form if you wish to withdraw from the contract.

To the attention of YOKONO EUROPE SL,
C/ Ochoa, 8 –Elche Business Park
03206 Elche (Alicante) Spain;

Telephone: +34 965 43 56 99 –Fax 965 43 56 98;

and Email:

I/we hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)

– Ordered on/received on (*)
– Name of the consumer and user or consumers and users
– Address of the consumer and user or consumers and users
– Signature of the consumer and user or of the consumers and users (only if this form is presented on paper)
- Date
(*) Delete as appropriate.

Return: The product can be returned to the seller if it does not meet the specifications contained on its label, has defects or if the product sent is not the one requested. Within 30 days (Monday to Friday, except holidays) of receiving the product, the Customer must contact YOKONO EUROPE, SL.,, explaining the reasons for the return (attaching a photograph if considered necessary) and requesting an authorization number for it. YOKONO EUROPE, SL., will contact the client, mainly by the same means, to inform them of the procedure to follow for the refund of the amount, and which will be the same as that used for payment. In these cases, the shipping and collection costs will be borne by YOKONO EUROPE, SL.

Changes: If the product received presents deficiencies, the client must send his request and the original invoice to YOKONO EUROPE, SL., who will analyze the deficiencies in detail. If you consider that the defect is not due to manufacturing but to abusive or inappropriate use of the product and that the return is not appropriate, it will be communicated to the buyer within a reasonable period of time, so that within the following 30 days they can pick it up from the warehouse or, If you request it, it will be sent to you on delivery. On the contrary, if the product is due to manufacturing deficiencies, YOKONO will send you, to the initial shipping address (unless you communicate another address), an item identical to the defective one, at no charge of any kind to the buyer. If identical items are not available in stock, YOKONO will contact the buyer and offer the option of another item, or a refund of the amount paid, including shipping costs.

Transaction archive

The transactions carried out between YOKONO and the Client will be archived by the latter, and may be accessible for one year by email request, or by clicking on the “My orders” link, located within your user account.


The company has received through the aid program for the Internationalization Plans of SMEs of the Valencian Community, fiscal year 2016 of the Valencian Institute of Business Competitiveness, IVACE, the amount of 13,653.90 Euros.


Yokono Europe SLU has been a beneficiary of the European Regional Development Fund whose objective is to improve the use and quality of information and communications technologies and access to them and thanks to which it has been able to develop a Mobile Applications project for improving the company's competitiveness and productivity in 2018. To achieve this, it has had the support of the ICT Chambers program of the Official Chamber of Commerce, Industry, Services and Navigation of Alicante.